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Important questions to ask about your website

NewWebExperts.com is a leading online marketing team helping businesses and individuals in the Palm Springs, Southern California area and beyond to help increase their business. With the new year, the New Web Experts online marketing team receives a lot of questions from clients who want to improve their online marketing and business. Most inquiries revolve around the central hub of your online marketing: the website.

To help our clients and our readers, we wanted to relay some of the most important questions to consider when attempting a successful online marketing campaign. Here are four questions we ask every client when they consider a website or want to improve their existing website and online marketing.

Set Goals

What is the goal of your website?

This is often the most obvious question but also the most overlooked. What is the goal of your desired website? What do you plan to accomplish by having a website? Is it to distribute information? Do you want to sell products online? Are you looking to attract more business? This question must be answered thoughtfully, truthfully and carefully to get your online marketing efforts on the right track.

Know your audience

Who is your target audience?

This question helps answer the first as it goes hand in hand with your goals. Do you know who your target audience is? Who do you hope to sell your products or services to? What are some distinguishing characteristics that are common amongst your returning customers?

Return Visits

Why should viewers come back to visit your site?

Return visits and increased traffic are vital to a successful website. Are you giving your viewers a REASON to come back to your website? You have to update your website regularly with relevant information to keep people coming back. Otherwise your website will be lost in internet obscurity, which does nothing to help your business.

Viewer Interaction

How can you interact and engage your visitors?

With the advent of social networking and other useful online tools, there is no reason to have a static website! Widgets, modules and components are available to help engage your visitors and increase interaction. This is another vital part to the last question, as it helps retain visitors who will hopefully turn into clients. Commenting, bookmarking and social networking all fall under this category.

By answering these questions, the New Web Experts online marketing team can help individuals and businesses clearly define their goals and assist them in creating a website tailored to their needs. If you are in the Palm Springs, Southern California area and are in need of some online marketing consultation or services, be sure to contact us.

What does it take to sell my products online?

Many clients often come to New Web Experts looking for ecommerce solutions. You don’t have to be a large company to have a successful online store. With today’s technology, there are a variety of options available for people who want to sell their goods or services online. However, before you dive into it, there are some things you should know and consider before starting an online store. Here are some basic tips and considerations to keep in mind if you want to start an online store.

Shopping Online

  1. Have your business model thought out and organized. We often get website clients who say they have a great idea or want to sell their product(s) online without organizing their business first. Make sure you think through your strategy for going online. You can always contact New Web Experts for consultation on ecommerce and conducting business online.

  2. Consider your shipping options. Too many times have we seen clients jump into converting their business online but have not considered effective shipping. Check with Fed Ex, UPS, USPS and other shipping carriers to see which ones offer the best rates and options for you.

  3. Find a good shopping cart system. There are many shopping cart systems available with many different options and pay grades. Do your research and find the right one for you! If you need assistance with choosing the right shopping cart ecommerce solution, please contact New Web Experts.

  4. Get a merchant account. To handle online transactions and make sure financial data is secure, you will need a reliable merchant account. Like shopping cart systems, merchant accounts vary from service provider and often charge a certain percentage per transaction.


These are just a few of the things you need to consider when making the leap to online selling. There are many resources and services out there that offer great support at affordable prices or even free. Contact NewWebExperts.com today for help setting up your online ecommerce solution.

Smart Phone security

New Web Experts has briefly touched on tips for better using your smart phone. Our computer consulting team runs into more and more cases regarding smart phone setup, training and usage. The most popular topic however regarding smart phones has been smart phone security.

Security Smart Phones

The modern smart phone (such as the iPhone and Android powered phones) is starting to develop similar utility and power as our home computers. People can now browse the internet, check their email, get directions, listen to music and even befuddle amusing animated cats all from the palm of their hand thanks to their smart phones. With all this data being streamed one has to wonder how secure it all is. With assorted media outlets bringing to light various privacy issues, security vulnerabilities and ability to spy on your person through the power of your phone has many of our clients wonder what they can do to make their phone more secure! Here are a few tips to help make sure when you use your smart phone, you are using it securely.

  1. Know the apps you use intimately: You should do your share of research before grabbing a new app on your smart phone. Does the app require login and password? Does the app constantly stream data and updates to your phone? Does the app hold any personal or financial information? Just because everyone is using it doesn’t mean it doesn’t have some hidden risks. Make sure the app provider has a privacy, terms and conditions statement that you can check to see if the app constantly streams to you or if it holds any of your valuable account data. Don’t bog your smart phone down with a ton of apps as not only does this compromise performance and battery life but also can open you up to more security threats.
  2. Use strong passwords and don’t save your passwords in your phone: Although inconvenient at times, having a strong password (at least 6 characters, using numbers, letters, capitalization and punctuation if available) is your first line of defense when securing your smart phone (or any other computing device). Make sure you memorize these passwords, and that they are not written in plain sight. If at all possible, for even more security, get into the habit of entering your password every time in order to login or launch an app. If your phone were ever infiltrated or hijacked this will ensure they do not get an all-access pass to all your data, accounts and apps.
  3. Look into Remote Wipe options: If your phone were ever stolen, your data could very well be compromised. Your accounts, passwords, financial information and your very identity could be at risk! That’s why it is a smart move to research any Remote Wiping options your phone or carrier service may have. Remote Wipe is the ability to wipe out the data on your phone remotely in case it was stolen or lost. A few third-party providers include Lookout Mobile Security, NotifyMDM and Zenprise. Apple has their own service through their MobileMe/Cloud service.
  4. Consider an antivirus for your phone: Who would ever have thought there would be a day that your phone would need to have an antivirus program? That time is now, as more and more people are using smart phones so are the hackers catching on to the fact that smart phones are a lot easier to infiltrate than their PC desktop brethren. You may want to consider an antivirus program for your smart phone. The aforementioned Lookout Mobile Security provides some protection against viruses, spyware and malware on your smart phone. The security giants are also developing mobile security services such as AVG and Symantec. Do your research and see which one would work best for your phone.

Dead Phone

Live in the Southern California – Palm Springs area and are in need of computer consulting or training? Feel free to contact the New Web Experts today with all your IT and consumer electronic questions.

The dangers of e-fraud and identity theft

Protect your computer and your data

Having an active computer consulting team in the Palm Springs – Southern California area, New Web Experts gets to experience firsthand a number of various threats and problems with computers. At an alarming rate, we are noticing a rising number of attempts on client’s identities and bank accounts. With this we thought we should touch on the subject of e-fraud, identity theft and similar computer threats in this digital age. More importantly we will offer some vital tips on protecting yourself from becoming a victim of cyber crime.

Safety Tip #1) Protect your computer: Make sure your computer is protected with a valid antivirus and anti-spyware program. Keeping your computer clean of bugs helps go a long way to keeping your identity and information safe.

Strong Protection and PasswordsSafety Tip #2) Use Strong Passwords: Most computer security experts agree that one of the leading causes of identity theft and having your accounts hacked is by having a vulnerable password. You should follow the guidelines that the website or service has for creating passwords but also make sure it has numbers and even capitalized letters. This makes it harder for your password to be guessed or hacked.

 

Safety Tip #3) Learn to ID a scam or phish scheme: Opening a phony email or clicking on an infected link can easily infect your computer with a virus or involve you in a phishing attempt to steal your identity. Even worse your private information may be leaked and your accounts compromised. Be sure not to open suspicious email, even if they come from someone you know. Most companies will not request your personal or security information through email, so always call your banks or other financial institutions if you get a strange email claiming it’s from them.

Online Fraud Can Hit Smart Phones

If you suspect you were targeted for or victim of e-fraud, please give New Web Experts a call. We can help secure your computer and train you in safer online practices. More importantly, learn how to protect yourself from online scammers, fraud, phishers and more. If you are local to the Palm Springs or Southern California area, we may be able to meet or conduct a training class for your home or office. Be sure to contact us today to schedule an appointment.

Find my business online - Get onto online directories

Online SearchAnyone who’s done an online search will notice that search engines are beginning to localize your search results. You may often get a map or directory of local businesses or locations relating to your search. If people do not find you through your website directly, they may find you under a business map location, business listing or directory. This makes getting your business listed online is one of the best ways to get your business noticed on the world wide web.

Now you may ask, “How do I get my business listed online?”. Well, the truth is you may already be listed. If your business has been publicly established for a while, your business may currently be listed in certain directory websites. The larger directories such as manta.com and national.citysearch.com may have your business listed as part of public information. Try searching directories such as these, and if you find your business you should see if you can claim the listing since you are the business owner. There will be a verification process to prevent fraud and some directories may charge a fee, but most are free. Grabbing control of your business listing and making sure essential information such as address, contact information and website url is kept up-to-date.

Google Places and MapsMapquest

Most map business locations will require a sign up and verification process to list your business at your address. Google Maps, Google Places, Yahoo, Map Quest are some of the most popular online map services you should consider. If you need any assistance in getting your business listed, or getting more exposure online, please be sure to contact New Web Experts.